ITIL® 4 Specialist: Business Relationship Management | LEARNINGS24X7
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ITIL® 4 Specialist: Business Relationship Management

Overview

The ITIL® 4 Specialist: Business Relationship Management certification is designed for IT professionals responsible for managing business relationships between IT service providers and stakeholders. This module provides practical insights into stakeholder engagement, value co-creation, and service relationship management, ensuring IT services align with business objectives.

As part of the ITIL 4 certification path, this course equips learners with skills to build strong business relationships, improve customer satisfaction, and enhance service strategy.

Why Choose LEARNINGS24X7?

  • Authorized PeopleCert Training Provider – Includes an official PeopleCert exam voucher.
  • Self-Paced eLearning & Instructor-Led Options – Flexible learning tailored to your needs.
  • Comprehensive Study Materials – Digital eBook, Official Sample Papers.
  • Corporate & Bulk Discounts – Special pricing for teams and organizations.
Course Outline
    Module 1: ITIL 4 and Business Relationship Management
    • Understanding ITIL 4 principles in stakeholder engagement.
    • The role of Business Relationship Management (BRM) in ITSM.
    • Aligning IT services with business goals and customer needs.
    Module 2: Stakeholder Identification & Engagement
    • Mapping stakeholder needs and expectations.
    • Managing and nurturing business relationships.
    • Effective communication and conflict resolution techniques.
    Module 3: Value Co-Creation & Customer Experience Management
    • Ensuring business-IT alignment through value-driven relationships.
    • Defining and managing service expectations and experiences.
    • Leveraging customer feedback for continuous improvement.
    Module 4: IT Governance & Risk Management in BRM
    • Establishing governance structures for effective relationship management.
    • Identifying risks in business relationships and mitigation strategies.
    • Ensuring service strategy supports business growth.
    Module 5: ITIL 4 Business Relationship Management Exam Preparation
    • Official ITIL 4 sample papers and mock tests.
    • Exam-taking strategies & study techniques.
Learning Outcomes
  • Understand how to manage and enhance business relationships in ITSM.
  • Learn best practices for stakeholder engagement, value creation, and service improvement.
  • Gain expertise in customer experience management, service value systems, and IT governance.
  • Be fully prepared for the ITIL 4 Specialist: Business Relationship Management Certification Exam.
Who Should Attend?
  • IT professionals responsible for business relationship management and customer engagement.
  • IT service managers, business analysts, and customer success managers.
  • ITIL 4 Foundation certified professionals aiming to specialize in business relationship management.
  • Individuals seeking expertise in service value creation, stakeholder alignment, and IT-business strategy.
Prerequisites
  • ITIL 4 Foundation Certification.
  • Basic knowledge of stakeholder engagement, ITSM, and customer experience.
Exam & Certification

Exam Provider: PeopleCert (Web-Proctored Exam)

Format: Multiple Choice

Duration: 90 Minutes

Number of Questions: 40

Passing Score: 70% (28/40 Correct Answers)

Retake Option: Available via PeopleCert Exam Voucher

Certification Benefits:

One of the specialist modules in the ITIL 4 certification path.

Enhances career opportunities in business relationship management, stakeholder engagement, and IT governance.

Recognized globally for effective IT-business alignment and customer satisfaction improvement.

Frequently Asked Questions (FAQs)

How do I schedule my ITIL 4 Business Relationship Management exam? After completing the course, you will receive a PeopleCert exam voucher to schedule your web-proctored exam.

Do I need prior ITIL knowledge? Yes, ITIL 4 Foundation Certification is a prerequisite for this course.

What study materials are included?

Digital eBook

Official ITIL 4 Sample Paper

Do you offer corporate training? Yes! We provide customized corporate training tailored to your organization’s needs.

Enroll Now & Get ITIL 4 Certified!

Price: $2,205

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